Shipping & Returns
Shipping Policy
Delivery of your new product is done with great care. For your convenience, we deliver via AusPost Parcel post to anywhere within Australia.
We make our best efforts to deliver products within 5-7 working days in you live within Queensland and next day delivery is available within Brisbane Area.
WA, NT, NSW, VIC and remote country areas please allow an extra 2-5 days for delivery.
Express post is available depending on size.
Free in store pick up at Alfred & Ivy Homewares is also available Monday - Saturday between 9:00am - 16:00pm & Sunday 9:00am - 1:30pm
Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. To keep you in the loop, we'll notify you by email when this has been done which will provide you with all the details you need to track your order.
Return & Exchange Policy
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within 14 days with proof of purchase.
Exchanges
Exchanges for the same item in a different size will not incur any additional charges except return postage fees. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.